Shipping policy

1. Processing Times

We know you're ready to get moving. All orders are processed within 3–5 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders (e.g., during a new drop or seasonal promotion), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5–7 Business Days	R80.00
Express Shipping	3–5 Business Days	R120.00
Local Pickup (Stellenbosch)	Same Day / Next Day	Free

Note: Delivery delays can occasionally occur due to courier peak periods.

3. Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can monitor your gear’s journey directly through our courier partner’s portal.

4. Local Pickup (Simonsberg/Stellenbosch)

To support our local community, we offer a free pickup option for students and residents in Stellenbosch.

• Select "Local Pickup" at checkout.

• You will receive an email notification when your order is ready, along with instructions on the designated pickup point.

5. International Shipping

Currently, Back-To-Back primarily ships within South Africa. If you are located outside of South Africa and want to represent the brand, please contact us at backtobackapparel@outlook.com for a custom shipping quote.

6. Damages & Issues

Back-To-Back is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.